F.No. 21013/1/2001-Admn.(NPPA)

GOVERNMENT OF INDIA

MINISTRY OF CHEMICALS & FERTILIZERS

DEPARTMENT OF CHEMICALS & PETROCHEMICALS

NATIONAL PHARMACEUTICAL PRICING AUTHORITY

YMCA Cultural Centre Building,

3^rd /5^th Floor , 1, Jai Singh Road,

New Delhi – 110001

Tele. Nos.: 23345116, 23345118 & 23345122

Fax No. : 23345119

Name of Work                      :               Comprehensive AMC of Computers

(Hardwares-PCs, Peripherals, accessories and software)

Period            :  From ……………… to  ……………….                                                  

GENERAL TERMS AND CONDITIONS:

1. Scope of Work

1.1             The scope of work covers comprehensive maintenance of PCs Peripherals and accessories installed in NPPA at YMCA Cultural Centre Building, 3^rd /5^th Floor, 1, Jai Singh Road,  New Delhi-1

1.2             Tenders must be accompanied by Rs. 10,000/- (Rupees ten thousand only) as Earnest Money Deposit in the form of Bank Draft only drawn in favour of PAO, NPPA , Department of C&PC  7^th Floor, Janpath Bhawan, Janpath , New Delhi.  Quotations without Earnest Money Deposit will be summarily rejected.  No interest will be paid on Earnest Money Deposit.  Earnest Money Deposit of unsuccessful tenders will be returned in due course of time. If the quotation is accepted and firm fails to undertake the material in maintenance contract with in the period as specified hereafter, EMD will be forfeited.

1.3             The scope of work also includes maintenance of softwares procured by this office and installed in the PCs and Peripherals.

1.4             The scope of work covers provisions of your maintenance staff at NPPA from 09:30 hrs to 18.00 hrs.  On all working days and if required on Saturdays and Sundays and also after 18:00 hrs. on working days.

1.5             The firm shall also be responsible for deployment of necessary staff for regular cleaning of all hardwares using suitable cleaning material and equipment.  Each equipment has to be cleaned once in a month regularly and if required twice in a month.

1.6             The engineer deployed shall be responsible for preventive and corrective, maintenance of all PCs, peripherals and accessories mentioned under schedule of quantities and also maintenance of softwares.  Any lapse in the maintenance of hardwares and softwares by the deployed engineers shall be viewed seriously and the firm shall be penalized for the lapses, as deemed fit.

1.7             The firm shall maintain the equipments as per manufacturers guidelines and shall use standard components for replacement.  Until and unless written orders of the Director/Under Secretary (Administration) and conveyed, the original specification/ characteristics /features shall not be changed.

1.8             All the complaints received shall be attended immediately by them as follows:-

1. i)Minor faults immediately
2. ii)Major faults within 4 hours by replacement method, with the available spares, after informing  the Under Secretary (Administration).

iii)                 The firm shall be responsible for taking backup data and programmes available in PC, before attending the fault and shall be also responsible for reloading the same.  The back up copies are to be returned to the users.

1. iv)If the equipment is required to be transported to the firm’s/manufacturer service workshop for repairs, the same shall be undertaken at the risk and cost of the firm.
2. v)The replacement of components, sub assembly and assembly shall as per manufacturers instructions and as per the decision of Director/Under Secretary (Administration).
3. vi)Repair and servicing of equipments can be carried out at site or at the firm’s works after attending the complaint by replacement method and the same shall be done within 7 days of the receipt of complaints.  The replacement of components, sub assembly and assembly shall be free of charges.

vii)               The replacement also involves all items of equipments:-

–                     including major parts such as print heads of printers, HDD , SMPS, CPU, motherboards, but

–                     excluding consumables such as computer stationery ribbon, paper ink cartridges etc.

1. ix)Maintaining with reference to LAN system installed in NPPA through services.  However, actual expenditure shall be reimbursed to the firm for any equipment / cable / switch replaced etc. in the LAN system.

1.9             The scope of software maintenance covers

1. a)Maintenance of all softwares already installed in the PCs and peripherals and the softwares to be installed at later stages.
2. b)availability of anti virus softwares at site for removal of virus from the PCs and storage disk.
3. c)Maintenance of software installed in LAN existing in NPPA and removal of network related problems if faced.  Maintenance of Internet / Website related work of NPPA and solving software related problems.

1.10         The systems shall be inspected by the successful tenderer.  The firm will not be allowed to charge any extra amount for repair/replacement, if any after entering Annual Maintenance Contract.

1.11         The firm should take care of any kind of virus etc.

1.12         The contract at any time can be terminated by either party after serving advance notice of one month.  NPPA shall have the right to terminate the contract without assigning any reason, whatsoever to the firm at anytime.  In case not satisfied with the services of the firm.

1.13         On expiry of the contract after one year, the firm will have to hand over the system in perfect working condition to the NPPA, failing which suitable amount will be deducted from the security deposit.

2. Penalty

2.1             If the firm does not attend the complaint within 4 hours from the time of complaint registered to the resident engineer deployed by the firm or to the telephone no. (give by the firm for lodging complaints), the work will be got done from some other firm/open market at the cost of approved tenderer and the expenditure incurred on such repairs shall be recovered from the contractor.

2.2             If the fault is set right by replacing the defective sub assembly and equipment, the same should be re-installed after servicing within 7 days (if 7^th day falls on holiday then next working day).  In case of default, penalty shall be levied at the rate of 10% of the value of the AMC charges for the scheduled item per each day.

2.3             If the firm fails to send Engineer consequently for two days, a penalty shall be imposed on the firm @ Rs. 100/- per day for each days absence.

2.4       Firm will submit a bank guarantee of 1/4^th amount of the AMC.

3. Payment

3.1             payment shall be made pro rata on quarterly basis at the end of each quarter.

3.2             Penalty shall be deducted from running payments.

3.3             Applicable statutory tax deductions shall be made from the payment made to your firm as per rules.

3.4             Security deposit amounting to 10% of the value of the work in the form of Bank Guarantee is to be furnished after the finalization of the contract.

PARTICULAR TERMS AND CONDITIONS

4. Preventive Terms and Conditions:-

4.1             The firm shall carry out preventive maintenance regularly and shall plan, as per schedule of quantities, such that maintenance is carried out in each equipment atleast once in two months.  It should be got certified from the concerned officer and to be enclosed with bill at the time of AMC payment.

4.2             Availability of presence of engineers , every working day at NPPA.

4.3             The schedule of preventive maintenance shall be as follows:-

1. i)Cleaning of all equipment using dry vacuum air, brush soft muslin clothes.
2. ii)Running of test programme to ensure quality print/date reliability.

iii)                 Checking of power supply source for proper earthing and safety of equipment.

1. iv)Ensuring the covers, screws, switches etc. are firmly fastened in respect of each equipment.
2. v)Scanning of all types of virus and elimination and vaccination of the same.
3. vi)Running of diagnostic software for system performance.

vii)               For all operational / administrating interaction, shall be made with Under Secretary (Admn.) of NPPA.

Signed on behalf of firm                                           Signed on behalf of NPPA

Signatures of the Authorized Signatory

Name ———————————-                              Name  ——————————-

Desgn. ———————————                             Desgn. ——————————

Phone ——————————–                                Phone  ——————————

Seal of the firm

Date

Place